Returns & Exchanges

At Zop by Shiprocket, we strive to ensure a seamless shopping experience. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 7 days of delivery.

1

Initiate Request

Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.

2

Quality Check

Ensure the product is unused, in its original packaging, and has all tags intact to qualify for a successful return process.

3

Pickup Arrangement

Once your request is approved, our logistics partner will visit your location within 48 hours to collect the return package.

4

Refund Processing

After the item reaches our warehouse and passes inspection, your refund will be credited to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing